01 / COVERAGE & SLA
Tiered SLA across
Three response tiers from our Pune workshop. AMC contracts can guarantee tighter SLAs per fleet — quote-based — so the table below is the public default.
01
Tier 1 — Same-day
Same-day response from Pune workshop
- Pune metro
02
Tier 2 — 24-hour
Field engineer on site within 24 hours
- Mumbai
- Pune
- Nashik
- Aurangabad
- Panaji
- Margao
- Ahmedabad
- Vadodara
- Surat
- Rajkot
03
Tier 3 — 48-72-hour
Field engineer on site within 48-72 hours
- Bengaluru
- Chennai
- Hyderabad
- Kolkata
- Delhi NCR
- Indore
- Jaipur
- Lucknow
- Bhubaneswar
- Visakhapatnam
- Kochi
- Coimbatore
- Bhopal
- Chandigarh
- Guwahati
02 / NEED SERVICE OUTSIDE THESE CITIES?
We get there.
Tier 3 covers the rest of India by design. Tell us where you are and we'll come back with a confirmed timeline.
sales@dgoc.in · +91 89750 02335